Delivery & Shipping
The Genuine Leather is one of the top groovy fashion brands that upholds fundamental and advantageous principles for our cherished clientele. Usually, we take eight business days to dispatch orders to your doorstep, and for those opting for FREE SHIPPING WORLDWIDE, we expedite the process within three business days upon customer request. In custom orders, the dispatch time may be extended or sometimes during peak winter, from August to January. Sometimes, the dispatching of our orders may also be delayed due to workload.
Moreover, some of our delivery partners include DHL, FedEx, UPS, USPS, and Skynet. These are considered our primary shipping services, and with their help, we can easily stimulate our product dispatching services. The most important thing you need to understand is that the delivery of the product varies depending on the location and usually takes 4 to 6 business days.
We’ve streamlined some of our return and exchange methods for your ease; some of the points are outlined below:
- You can only request an exchange within 28 days of receiving your parcel. Hence, if you opt for an exchange for any reason, your new item will be processed swiftly upon receiving the tracking code for your previous order from your end.
- But before requesting exchange offers, you must be aware of a few things. In that case, you need to email us the images of your product along with the reason for the exchange.
- In addition, the product must contain a TGL price tag; without the tag, we wouldn’t be able to address your request.
- Well, for our customers’ satisfaction, we always use top-quality genuine leather, which makes it durable. Hence, in recent years, we haven’t found any complaints regarding our products. Providing top-notch products at reasonable price tags, we desire to go the extra mile to ensure the satisfaction of our customers every time they shop from us.
- We must ensure the safety of our customer’s private details. Credit card details and private information are securely stored and transmitted in encrypted form. Your data is treated with supreme confidentiality and is not transferred to a third party.
Shopping at The Genuine Leather is a safe experience, supported by our Secure Server Software (SSL), which encrypts all order-related details, including names, addresses, and credit card numbers, for counted protection. Hence, we’ve made shopping easy for you. TGL is willing to accept payment worldwide via PayPal or credit card. You can also opt out of a Cash-on-Delivery (COD) option.